What to Do If Your Flight Is Cancelled: Steps to Getting Compensation

Dealing with a cancelled flight can be stressful, but knowing the right steps to take can help you secure compensation and minimize inconvenience.

First, immediately contact the airline. Upon learning about the cancellation, approach the airline’s customer service desk or use their hotline. Ask for the reason behind the cancellation and inquire about alternative flights or rebooking options. The airline is usually required to offer you a choice between a refund and re-routing to your destination at the earliest opportunity.

Keep all your travel documents handy. This includes your boarding pass, ticket, and any receipts related to expenses incurred due to the cancellation. Documentation will be crucial when filing for compensation or making claims through your travel insurance.

Understand your rights as a passenger. Depending on the region, such as the European Union, specific regulations (like EU Regulation 261/2004) may entitle you to compensation if the cancellation is within the airline’s control and not due to extraordinary circumstances like severe weather. Familiarize yourself with these regulations to know what you are entitled to.

Next, request written confirmation from the airline. Ask for a document that details the flight cancellation and the reason behind it. This will serve as official evidence when you file for compensation or an insurance claim.